Return and Refund Policy

Fairy Candy Ltd. Return Policy

At Fairy Candy Ltd., we take pride in the quality and craftsmanship of our delicious confections, including hard candies, lollipops, jelly sweets, and handmade marshmallows. Customer satisfaction is our top priority, and we want you to be completely happy with your purchase. If you are not satisfied with your order, please review our return policy below:

1. Eligibility for Returns:

   - Products may be returned within 30 days of receipt.

   - To be eligible for a return, items must be unopened, unused, and in their original packaging.

2. Non-returnable Items:

   - Due to the nature of our products, we cannot accept returns on opened or consumed items for health and safety reasons.

3. Return Process:

   - To initiate a return, please contact our customer service team at [insert email or phone number] to request a return authorization.

   - Once approved, you will receive instructions on how to return your item.

4. Refunds:

   - Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

   - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges:

   - We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.

6. Shipping Costs:

   - Customers are responsible for return shipping costs, unless the return is due to a manufacturing error or defective product.

7. Damaged or Defective Items:

   - If you receive a damaged or defective product, please contact us within 48 hours of receipt, and we will provide a replacement or refund.

Thank you for choosing Fairy Candy Ltd. We appreciate your business and are here to help with any questions or concerns regarding our return policy!